Satisfaction level of patients visiting orthopedics wards - A descriptive cross-sectional study
DOI:
https://doi.org/10.37978/pjsm.v1i4.244Keywords:
Facilities and Services Utilization, Health Facilities, Orthopedics, Patient SatisfactionAbstract
Introduction: Patients in the orthopedics ward are very anxious about the outcome of their illness and residual morbidity at the end of the treatment. We conducted this study in DHQ Teaching Hospital Sahiwal to assess the level of satisfaction among patients visiting the orthopedics ward and suggest improvements that could be made to improve the situation.
Objective: The objective of this study was to investigate various factors responsible for patient satisfaction in the orthopedics ward.
Materials and Methods: A total of hundred patients were included in this descriptive cross-sectional study. The study was conducted in DHQ Teaching Hospital Sahiwal for 3 months from October 2019 to December 2019.
Results: Out of the 100 patients included in the study, 22 patients reported being unsatisfied with their ward experience, 46 patients were moderately satisfied while 32 patients were highly satisfied with ward experience. Several factors including increased consultation duration, cost-effective treatment, empathic behavior of staff, and provision of facilities in the ward all contributed towards positive patient satisfaction.
Conclusions: Patient satisfaction can be improved by empathic behavior of staff, increasing consultation duration with the patient, and improving facilities in the ward which would result in the better long-term outcome of their illness.
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